Information

At CCG, we understand that sometimes things don't go as planned. This refund policy outlines the circumstances under which refunds may be issued and the process for requesting one. We are committed to providing a bespoke experience, and we strive to address any concerns promptly and fairly.

Frequently asked questions

We've compiled a list of frequently asked questions to help you understand our refund policy better. Please review the information below. If you have any further questions, please don't hesitate to contact us.

What situations would make a customer want a refund?

A customer may request a refund if we cannot fully provide what was ordered. We always aim to deliver our services as promised, and we will assess refund requests on a case-by-case basis.

Are there any products or services that are non-refundable?

Yes, deposits are non-refundable. Additionally, refunds on cakes can only be processed if the request is made more than 2 weeks prior to the scheduled delivery date.

What is the typical timeframe in which you can accept a refund request?

If a refund is approved, please allow up to 7 days for the payment to be processed and reflected in your account.

How does a customer request a refund?

To request a refund, please contact us by phone or email. You can find our contact information on our Contact page. Please provide your order details and the reason for your refund request.

Committed to your satisfaction

We aim to ensure your experience with CCG is exceptional. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us. We're here to help!